Terms of service

Last Updated: 14th May 2026

Welcome to Sandook Sweets. By accessing or using our website, placing an order, or using our services, you agree to the following terms:

1. Use of Website

  • You agree to use this website only for lawful purposes.
  • You must not attempt to harm, hack, or misuse the website or its services.

2. Orders & Products

  • All our sweets and food items are subject to availability.
  • Since our products are perishable, we ensure freshness but cannot guarantee shelf life after delivery.
  • We reserve the right to refuse or cancel any order if necessary.

3. Pricing & Payments

  • All prices are listed in INR and may change without notice.
  • Orders are confirmed only after successful payment.
  • We accept payments through approved payment methods available on the website.

4. Delivery & Pickup

  • We aim to deliver orders within the selected time slot, but delays may occur due to traffic, weather, or unforeseen issues.
  • Please ensure accurate delivery details. We are not responsible for failed deliveries due to incorrect information.
  • Once delivered, the responsibility of the order lies with the customer.

5. Order Cancellation & Refunds

  • Orders once placed may not be cancelled if preparation has already started.
  • Refunds, if applicable, will follow our Refund Policy.
  • No refunds will be issued for delays caused by external factors beyond our control.

6. User Information & Advertising

  • By using our website, you agree that we may collect your details such as:
    • Name
    • Phone number
    • Email address
    • Delivery address
    • Order history and browsing activity
  • This information may be used for:
    • Processing orders
    • Customer support
    • Improving our services
    • Marketing and advertising purposes, including promotional messages, offers, WhatsApp/SMS/email campaigns, and personalized ads
  • We do not sell your personal information to unauthorized third parties.

7. Food Allergies & Responsibility

  • Our products may contain ingredients like nuts, dairy, gluten, or other allergens.
  • Customers are responsible for checking ingredients before consumption.
  • Sandook Sweets is not liable for allergic reactions.

8. Intellectual Property

  • All content on this website, including images, logos, and text, belongs to Sandook Sweets.
  • You may not copy or reuse content without permission.

9. Limitation of Liability

  • We are not responsible for:
    • Any health issues due to improper storage after delivery
    • Delays caused by third-party delivery services
    • Indirect or incidental damages

10. Changes to Terms

  • We may update these Terms at any time without prior notice.
  • Continued use of the website means you accept the updated Terms.

11. Contact Us

For any questions or support:

  • 📧 Email: sandooksweets@gmail.com
  • 📞 Phone: 93157 14631